Shipping and Delivery Policy

Watercoolers.co.nz delivers throughout New Zealand. Because our range includes both standard courier items and large water coolers, fountains and refill stations, the delivery method and cost depend on the product’s size, weight and destination.

Standard shipping rates

The following rates apply to products that can be sent using our standard courier service:

• Free standard delivery on eligible orders over $200.

• Local North Island orders under $200: $18.50.

• Rural North Island orders under $200: $26.50.

• Local South Island orders under $200: $32.50.

• Rural South Island orders under $200: $39.50.

Shipping charges are shown in New Zealand dollars and include GST unless stated otherwise.

Large, heavy and oversized products

Water coolers, drinking fountains, refill stations and other large or heavy products may require a specialist freight service. These products may be excluded from our standard shipping rates and free-delivery offer.

Where specialist freight is required, we will confirm the freight cost before dispatch. The cost will depend on:

• The size and weight of the product.

• The delivery address and region.

• Whether the address is residential, commercial or rural.

• Site access and unloading requirements.

• Whether a tail lift, forklift or additional handling is required.

Additional charges may apply for restricted access, stairs, unsuccessful delivery attempts, redelivery or other special handling requirements.

Please provide accurate access information when placing your order or requesting a quote. Installation is included only when specifically stated in the product description, rental agreement or quotation.

Pre-orders and special-order products

Pre-order, back-order and special-order products are excluded from our free-shipping offer.

Shipping or freight for these products will be calculated when we process your inquiry or order. The final cost will depend on the product, its supply location and the New Zealand delivery address.

Delivery addresses

We deliver only to physical street addresses. We cannot deliver to P.O. Boxes.

Please check that your delivery address, contact name and phone number are correct before submitting your order. Additional charges caused by an incorrect or incomplete address may be passed on to the customer.

Dispatch timeframes

We aim to dispatch available courier-sized products within 2–4 business days after confirming your order and payment.

Some products require assembly, preparation or testing before dispatch and may take longer. Many products are dispatched directly by our suppliers, so their dispatch timeframes may also vary. We will contact you if a longer lead time applies to your order.

Business days are Monday to Friday and exclude New Zealand public holidays.

Delivery timeframes

Standard courier delivery usually takes 2–4 business days from the date of dispatch.

Large products sent by freight may take longer. Delivery timeframes vary according to the product’s size, the carrier, the destination and local access conditions.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur during public holidays, peak trading periods, severe weather, carrier disruptions or other circumstances outside our control.

Tracking and delivery

Tracking information will be emailed to you when it is available after dispatch.

A signature may be required when your order is delivered. We recommend using an address where somebody will be available to receive and inspect the goods.

If you give the carrier authority to leave an order unattended, you accept responsibility for the order after it has been left in accordance with those instructions. Watercoolers.co.nz is not responsible for loss, theft or damage occurring after an authorised unattended delivery.

Receiving large items

Before delivery, please make sure that:

• The delivery vehicle can safely access the property.

• Doorways, lifts, corridors and other access points are suitable for the product.

• Someone is available to receive the delivery.

• Any required unloading equipment or assistance has been arranged.

Standard freight delivery may be limited to the nearest safe ground-floor delivery point. Moving equipment upstairs, through restricted spaces or into its final installed position may require a separate service and additional charges.

Please inspect the packaging and product when it arrives. If there is visible damage, note it with the carrier where possible, take photographs and contact us promptly.

Urgent delivery

Urgent courier delivery or airfreight may be available for some products and locations. Additional charges will apply. Contact us before ordering if your delivery is time-sensitive.

Contact us

If you are unsure whether an item qualifies for standard shipping, or if you need a freight quote for a large product, please contact Watercoolers.co.nz before placing your order.